Terms & Conditions

Our Role

L&L Events London is a proposal and event planning company, which provides services chosen through our website. We process any requests initially through our contact form. We will only set up a consultation if we have availability to carry out the service required, if we are unable to, we will offer a list of suppliers from our contacts who provide a similar excellent service. 

Data protection

Any personal information provided to L&L Events London is used to make contact with a client prior to and during an event. This information will not be passed to any third party, without express permission being sort.

 

Communication 

All communication that has been agreed will be used as requested on your initial contact form. 

Please allow 24-48 business hours for us to respond to all communication, a little longer if over a weekend if were on an event. 

 

We give 100% commitment to each of our events and spend great deal of time creating and executing your proposals. Please allow a longer response time during this period, however be reassured that we will always provide the same high level of service for your proposal too.

Charges 

All clients agree as laid out in your contract to pay a non-refundable 50% deposit to secure your booking with us. The final balance will be due two months before your actual event date. If your marriage proposal is booked with L&L Events London less than 7 days of your proposal date then a full balance will be due to secure your booking. 

Any last-minute add-on's or changes to your event will be charged for and will need to be paid, in full, 14 days prior to the event. 

 

Colour scheme or decorations cannot be changed three weeks before the proposal date, or a  charge will be levied. As you run a high  risk if we are unable to provide the products needed in a short time frame, so please be mindful that once your proposal is confirmed and all has been agreed please stick to your agreement.

 

Travel fees 

The client will be charged for the L&L Events London travel to and from the event, this amount will be included in the total delivery and setup fee. Should the team work after 11 pm in order to complete an event, all accommodation/taxi costs, will be covered by the client. 

 

Props and rentals 

All Decorations provided by L&L Events London is done so on a rental basis. These items are not to be taken by the client. If any items are not returned or are damaged, the client will be charged to replace said items. 

 

Date change 

Should the event date be changed along with the venue, and if we are still available to carry out your services a new agreement will drafted. The full balance will still be charged and due 2 month before your event date.

 

Circumstances beyond your control

If in  the unfortunate event the Groom or the Bride has to cancel within a month of your event date due to either the but not limited to; covid, bereavement, car accident, freak weather, the client will still be required to pay half of the remaining bill by the original date. 

 

Display rights 

L&L Events London reserve the right to use images from any event for our own promotional purposes including use across all social media and our website. if you wish your faces not to be seen please put this in writing via email once you have read your contract. 

 

Professional photographs 

We ask that clients provide us with access to any professional images taken at their event by providing a link to these images, either directly or via their photographer. Should you wish not to have your face shown in any of the photos we choose to use for our publicity, please inform us. Our own photographer will also take photos during some events. 

 

Vendors 

Should L&L Events London provide vendors for an event, we will liaise with them on behalf of the client. Should the client wish to source and hire their own vendors, if required and agreed during our initial consultation, we are able to liaise with these vendors on the clients behalf and provide timelines for all involved.

 

L&L Events London are not responsible for any incidents involving third party vendors. Any incidents involving third party vendors whether provided  by ourselves or the client, will need to be resolved by the client dealing directly with said vendors.